Try these troubleshooting steps first-
- If you have another web browser installed on your device, log into the DCC in that browser and see if the problem persists
- Try updating your web browser to the latest version
- Try resetting your web browser to its default settings
If after trying all of these steps, the videos still will not load, try logging into the DCC on a different device. If that works, then another setting on your primary device is likely the cause of the problem.
If you still cannot load the videos in the DCC, contact email@example.com, and please include the name of the web browser and the version number that you are using, as well as the type of device (laptop/desktop/tablet/mobile phone).