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The U.S. Soccer Coaching Department routinely fields queries regarding programs and services that we offer. Here are some frequently asked questions and answers from the Coaching Department. For other questions or more information on coaching programs and services, see the "Contact Us" section on the right.

Help, the webinar videos don't work!

Last Updated: Aug 12, 2015 07:36AM CDT
The most common cause of problem with videos in the DCC is a problem with your web browser- Internet Explorer, Google Chrome, Mozilla Firefox, or Safari.

Try these troubleshooting steps first-
  1. If you have another web browser installed on your computer, log into the DCC in that browser and see if the problem persists
  2. Try updating your web browser to the latest version
  3. Try resetting your web browser to its default settings
  4. Reinstall the Adobe Flash plugin for your web browser

If after trying all of these steps, the videos still will not load, try logging into the DCC on a different computer. If that works, then another setting on your primary computer is likely the cause of the problem.

If you still cannot load the videos in the DCC, contact dccsupport@ussoccer.com, and please include the name of the web browser and the version number that you are using.
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