Support


The U.S. Soccer Coaching Department routinely fields queries regarding programs and services that we offer. Here are some frequently asked questions and answers from the Coaching Department. For other questions or more information on coaching programs and services, see the "Contact Us" section on the right.

Technical Problems

Last Updated: Jun 07, 2018 04:06PM CDT
The most common causes of technical problems in the DCC are settings or temporary data in your web browser- for example Edge, Google Chrome, Mozilla Firefox, or Safari.

Try these troubleshooting steps first-
  1. Try hitting "refresh" on the web browser
  2. Try deleting all the web browser's temporary files (cookies/cache, etc.)
  3. If you have another web browser installed on your device, log into the DCC in that browser and see if the problem persists
  4. Try updating your web browser to the latest version
  5. Try resetting your web browser to its default settings

If after trying all of these steps, your problem persists, try logging into the DCC on a different device altogether (laptop, phone, tablet). If that works, then another setting on your primary device is likely the cause of the problem.

If you still have trouble in the DCC on multiple devices, contact dccsupport@ussoccer.com, and please include the name of the web browser and the version number that you are using, as well as the type of device (laptop/desktop/tablet/mobile phone).
c7391811c288c7f22676d2a4452ca7b6@supportersclub.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete?b_id=7309