Try these troubleshooting steps first-
- Try hitting "refresh" on the web browser
- Try deleting all the web browser's temporary files (cookies/cache, etc.)
- If you have another web browser installed on your device, log into the DCC in that browser and see if the problem persists
- Try updating your web browser to the latest version
- Try resetting your web browser to its default settings
If after trying all of these steps, your problem persists, try logging into the DCC on a different device altogether (laptop, phone, tablet). If that works, then another setting on your primary device is likely the cause of the problem.
If you still have trouble in the DCC on multiple devices, contact firstname.lastname@example.org, and please include the name of the web browser and the version number that you are using, as well as the type of device (laptop/desktop/tablet/mobile phone).